What if the customer tries to trick you?
HomeContact UsFAQBlog

What if the customer tries to trick you?

In today’s reality, every business has to deal with its fair share of sneaky and dishonest customers. Even, you might have come across such customers who wronged you by lying to get their way like, receiving the product and still lying about the delivery or intentionally damaging the product for a refund, etc. Let’s see how you can put an end to customers who manipulate their way to getting things at the expense of your business.

Tips for Handling Dishonest Customers:

  • Give your customers the benefit of the doubt, which means double-check to ensure there are no misunderstandings, before accusing your customers of something.
  • Point out the lie by showing the evidence of dishonesty.
  • Confront your customer that it would be of interest to both of you if they can provide clarification.
  • Remain professional and open-minded while dealing with deceiving customers.
  • Maintain your poise throughout the conversation and try to resolve the issue cordially.
  • Watch for the signs of guilt or remorse, if the customer opens up about the dishonesty and based on that, give a second chance.
  • Assure your customers that it is totally understandable, in case of an honest mistake.
  • Pause and evaluate your relationship with the customer before taking any action.
  • End the relationship, if the customer tried to cheat you multiple times.

It is important in all of these steps that you do not become aggressive or hostile when the customer tricks you. It does not end well. There is always a bright side to any experience. You just have to keep an open mind to learn something from all the experiences. Have a safe reselling!

More Articles
Everything you need to know about the Meesho Mentorship Programme
Getting started
Everything you need to know about the Meesho Mentorship Programme
2020-04-08 23:58:43
How to target customers?
Getting started
How to target customers?
2020-04-08 23:53:18
Google My Business
Getting started
Google My Business
2020-04-08 23:49:03
₹1 or Actual Price?
Getting started
₹1 or Actual Price?
2020-04-08 23:45:14
Why use Google Trends?
Getting started
Why use Google Trends?
2020-04-08 23:36:47
Why use Facebook Paid Groups for reselling?
Getting started
Why use Facebook Paid Groups for reselling?
2020-04-08 17:55:00
When to use Facebook ads?
Getting started
When to use Facebook ads?
2020-04-08 17:50:35
How to help the customer choose a product?
Getting started
How to help the customer choose a product?
2020-04-08 17:14:31
How can Facebook help?
Getting started
How can Facebook help?
2020-04-08 17:08:20
What is Meesho Community?
Getting started
What is Meesho Community?
2020-04-08 16:50:05
All About Cash on Delivery!
Getting started
All About Cash on Delivery!
2020-04-08 15:45:55
How to resell 1mg doctor consultation package?
Getting started
How to resell 1mg doctor consultation package?
2020-04-08 10:29:40
How to resell Meesho Health Shop?
Getting started
How to resell Meesho Health Shop?
2020-04-01 15:54:07
How to resell Meesho Earn & Learn?
Getting started
How to resell Meesho Earn & Learn?
2020-04-01 15:49:59
Demonstrate Value
Getting started
Demonstrate Value
2020-03-26 13:32:18
Why use YouTube for Business?
Getting started
Why use YouTube for Business?
2020-03-10 18:05:03
Benefits over Features
Getting started
Benefits over Features
2020-02-20 11:53:29
Chat vs Call
Getting started
Chat vs Call
2020-02-20 11:48:36
Know your Product
Getting started
Know your Product
2020-02-10 14:16:31
Everything you need to know about the Meesho Mentorship Programme
Getting started
Everything you need to know about the Meesho Mentorship Programme
2020-01-24 17:35:56
When to use WhatsApp Broadcast?
Getting started
When to use WhatsApp Broadcast?
2020-01-21 14:25:55
When to use Facebook Live?
Getting started
When to use Facebook Live?
2020-01-20 15:55:56
Where to research?
Getting started
Where to research?
2020-01-03 18:00:26
What to Research?
Getting started
What to Research?
2020-01-03 17:06:47
Generate Leads (Non-paid Ways)
Getting started
Generate Leads (Non-paid Ways)
2019-11-15 15:16:44
How to sell? (for experienced resellers)
Getting started
How to sell? (for experienced resellers)
2019-11-14 15:20:59
How to sell (for beginners)
Getting started
How to sell (for beginners)
2019-11-13 16:17:58
When to sell?
Getting started
When to sell?
2019-11-12 13:06:40
Where to sell?
Getting started
Where to sell?
2019-11-09 16:50:16
What to sell?
Getting started
What to sell?
2019-11-09 13:15:35
Why sell?
Getting started
Why sell?
2019-11-06 16:10:47