The most important part of the reselling journey is to build a strong bond of trust with your customers. From the very beginning, you should maintain a healthy relationship with each of your customers. To do that, it is mandatory that you reach out to them individually and assist them whenever they need you.
Before order-placing:
- Once a customer asks for the price, share your price upfront.
- Our top resellers recommend that you include shipping and margin both in the final price. Tell them that you provide free shipping.
- You should vouch for the quality of products and mention that you offer return and exchange.
After order-placing:
- Try to build a personal, captive relationship with your customer.
- Respond to them as quickly as possible.
- Share tracking details with them as soon as the product is shipped.
- Use auto-replies in all the selling platforms.
- Once they receive the order, share thank-you note.
- Create offers, discount coupons to attract customers.
- Encourage referrals from trusted customers.
Tips:
- Remember, every customer is an important component of your business. So, make sure you reach out to every individual.
- When someone is not placing an order for a long time, create offers and discounts.
Follow these simple steps and reach out to every customer. Create a bond of trust and expand your territory. Happy reselling!
