Hello Meesho Entrepreneurs! Receiving feedback and testimonials is an important part of your reselling journey. Having positive customer feedback on your Facebook Page or Instagram Business page is likely to get you more customers and orders.
How to assist your customers?
- Once a customer asks for the price, share your price upfront.
- You should vouch for the quality of products and mention that you offer return and exchange.
- Try to build a personal, captive relationship with your customer.
- Respond to them as quickly as possible.
- Share tracking details with them as soon as the product is shipped.
- Use auto-replies in all the selling platforms.
- Once they receive the order, share a thank-you note.
Getting feedback:
- Ask for pictures or videos of the received product.
- If the customer has bought any apparel, ask them to send a picture of them wearing it. You can use the picture for future selling and reference.
- Ask for details on the product quality. Ask whether they have received the correct size, color, and pattern.
- If you have a Facebook page, ask them to write a review.
- You can share screenshots of your positive customer testimonials on your Facebook Groups, WhatsApp Groups, and Instagram Business page.
- Encourage referrals from trusted customers.
Follow these simple steps and get testimonials from your customers. Create a bond of trust and expand your business. Happy reselling!
