How do I return an order?

To place a request for Return:

Go to 'Orders' Tab
Click on the Order which you want to Return
Click on 'RETURNS' button for the product to be returned
Next, select 'REFUND’
Fill the remaining form & click on 'Submit'

Note: You have to upload original products images and NOT the Catalog image.

Please note if your customer has received the empty box/missing components, please give us a call within 48 hours of order delivery, failing which the claim will not be entertained.

You can find our contact number in the app under 'Account' or 'Help' section.

While we investigate on this case, request you to please make note of these pointers:

-Please do not use the item for which claim is being raised.

-You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario).

-The snapshot of the original Box/Packet/Product.

What is the return and exchange policy for bulk orders?Why is my customer's return request getting rejected?The product has been picked up from my customer’s address. When will I receive the refund?How do I exchange an order?What is Meesho’s Return & Exchange Policy?