How do I grow my business?
After you get your first order, it’s time to build your Reselling business!
Of course, building a business is gradual but you get great results when you are persistent.
So let's understand the factors that will help you in building your Reselling business-
- Customer base Your business will grow when you receive more orders and you can get more order when you have more customers. Once your friends and family members are satisfied, they can help you to get in touch with their network as well. Remember, every new person you meet is a potential customer.
- Customer satisfaction You are what your customers are, so it is very important to ensure that they are happy. Understand their requirements before sharing products with them. Timely respond to your customer’s queries, in fact make it priority. Also, ask them for their feedback every time they receive their order. In case they ask for a product that is out of stock, you can tell them that you will try your best to arrange it. This will assure them that you care. If they are happy, they will keep coming to you for their shopping needs. Having a returning customer is a sign of success and is the best return on your investment.
- Trust & Consistency In order to be consistent, share catalogs on your Whatsapp groups daily, religiously. You can share 2-3 different kinds of catalogs every day at a particular time. To help build trust, assure your customers that if they are dissatisfied with an order, you will return/exchange it for them free of cost. You can talk about the flexible Exchange & Return policy to maintain transparency.